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RETURN
POLICY

HAIR BY OMEGA can accept your return within the first 30 days for a store credit.  Product must be unused and in  its original packaging.  To initiate a return, you may send an email to info@hairbyomega.com 

1 YEAR WARRANTY

HAIR BY OMEGA warranty is effective only if you have valid receipt from our website www.HairByOmega.com . THE WARRANTY IS NOT EFFECTIVE IF ANY OF HAIR BY OMEGA PRODUCTS OR TOOLS WAS PURCHASED FROM ANY SOURCE NOT LISTED ABOVE, INCLUDING ANY INTERNET RESELLER OR AUCTION SITE. 

Warranty Duration

The warranty for all HBO Straighteners is valid for the first year (12 months) from the date of purchase. The duration of the warranty begins at the time of purchase, not at the time of the tool’s first use. Hair care products as well as hair accessories such as brushes, clips, combs, hair extensions etc, do not come with a warranty

 WARRANTY EXCLUSIONS

This 1 Year Warranty does not apply to any defect in the products arising from:

-Normal wear and tear, such as shorts in the power supply cord/plug, excessive product build-up on the plates, scratched or damaged plates (in case of styling irons), damage due to accident, misuse/abuse such as: dropping (broken housing, broken hinges, loose plates, rattling noise, etc), wrong voltage supply (including use of the tool in a country other than where it was intended to be used), or neglect in safety precautions or regular maintenance; or any tampering or modifications such as repair or attempted repair by unauthorized person, or use of unauthorized attachments.

WHAT TO DO IF YOU HAVE A CLAIM?

If a product fails to operate properly under normal use because of a covered defect and it is WITHIN the Warranty Period, then please (1) contact HAIR BY OMEGA  at info@hairbyomega.com to obtain a Return Authorization Number and return instructions, (2) return the defective product with a shipping, handling and replacement fee of $35.00 (SRR Fee).

The SRR Fee must be paid in the form of money order or check drawn on a US bank account and made payable to HAIR BY OMEGA  (PLEASE DO NOT SEND CASH, NO CASH APP, INVOICE OR ZELLE). We WILL NOT process any returns without a Return Authorization Number or the SRR Fee. We are not responsible for products lost or damaged in transit.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES AND CONDITIONS SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF WE CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. WE EXPRESSLY EXCLUDE, AND WE WILL NOT PAY, ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR THE BREACH OF ANY WARRANTY. WE ASSUME NO RESPONSIBILITIES FOR YOUR LOSS OF USE OF THE PRODUCT, OR FOR ANY OTHER INCONVENIENCE OR CONSEQUENTIAL EXPENSE.

 

To begin the process, please email your order number along with a short description to info@hairbyomega.com

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